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Headquartered in nashville, tn, and founded in 1963, the general is an auto insurance company owned by american family insurance. The general, under permanent general companies, inc., is better business bureau (bbb) accredited when it comes to car insurance, customer service ratings are very important. The general auto insurance review. Best's rating is not used to calculate the overall score but it is important information to consider when choosing an insurance company. Nerdwallet's ratings are determined by our editorial team. See actions taken by the people who manage and post content. The general insurance reviews and complaints. The general® gets high marks from its customers — which isn't always the case for companies that specialize in nonstandard insurance. They are a subsidiary of pgc holdings, which is owned by american family mutual insurance company. The general insurance company was first founded in 1963 in nashville, tennessee under the name of the permanent general agency. The company offers auto insurance in almost every state. This content has not been provided by, reviewed, approved or endorsed by any advertiser, unless otherwise noted below. The general insurance, nashville, tennessee.